The quality of the services offered by Surfy is highly appreciated by our clients, as evidenced by numerous reviews and user interviews.
But what exactly are these "Services"?
How does Surfy guide its users to offer them control over their data and the autonomy required for greater responsiveness? Of course, the tool must be ergonomic, intuitive, high-performing, and reliable... But beyond these essential qualities, users must feel comfortable, confident, and well-supported when discovering or using the application in depth, enabling them to master, decide, propose, and quantify building operation data with ease.
At Surfy, we have implemented simple, pragmatic, and client-focused solutions to provide continuous support to users, regardless of their skill level, so that everyone feels motivated, involved, and engaged in a constructive dynamic..
Want to know our methods? We share them here.
Pre-sales contact, Proof of Concept
Surfy offers support from the initial stages, with pre-sales meetings to understand clients' specific needs. We carry out POCs (Proof Of Concept) to demonstrate the effectiveness of our solution in real contexts before a full deployment.
Steering committee, definition of needs
A steering committee is established to precisely define the clients' needs and ensure smooth communication throughout the project. This committee ensures that all stakeholders are aligned on the objectives and expectations.
Receipt and validation of reference plans (AutoCAD, PDF, etc.)
Surfy receives and validates reference plans in various formats (AutoCAD, PDF, etc.), ensuring their accuracy and suitability for the project requirements. The Surfy architect establishes, modifies, or corrects the original plans to deliver AutoCAD plans that meet the digitalisation needs within Surfy.
Digitalisation of Plans
The digitalisation of plans is a key service of Surfy, enabling the transformation of physical plans or static files into interactive digital plans, both for surfaces and furniture. This transformation allows for the utilisation of workspaces with the proposed functionalities and provides an initial reception of buildings as “turnkey ready to operate,” established in close collaboration with the user team.
Integration of data (People, organisations, cost centres, …)
Surfy integrates various quantitative and qualitative data such as information on people, their assignments, organisations, cost centres, etc. This integration enables centralised and coherent management of resources and costs and complements the digitalisation of spaces and furniture. Prefer to digitalise your buildings yourself? Surfy teaches you how to do it!
Initial training
An initial training is provided to users for effective utilisation of the tools and functionalities of Surfy. This training is essential to ensure a quick and efficient familiarisation with our solution, leading to complete autonomy.
Personalised support for users based on their profile.
Surfy provides personalised support based on user profiles (DET, Purchasing Manager, HR Manager, Property Director, Security Manager, Assistants, etc.), ensuring that each profile receives the necessary assistance and information to make the most of the tools available in their role.
Surfy Academy, the support portal
The Surfy Academy is an educational resource directly accessible from the application, offering tutorials, courses, and continuing education to assist users in mastering the tools and features of Surfy. Through the training tools, Surfy is committed to empowering users to become self-sufficient in all functionalities. The Surfy Academy is also available online without the need to log in to the Surfy application.
Online bubbles and information
In the application, each feature of Surfy is briefly described through tooltips that appear when hovering over the icon associated with the feature, guiding the user in obtaining the desired information.
New features, communication about new functionalities
Surfy regularly communicates updates and new features directly from the application (the "New Features" tab located at the bottom left of the screen), allowing users to stay informed about updates and improvements made to the platform through text or short explanatory videos. The history of updates is retained and can be accessed in the Surfy Academy.
Hotline: Phone, Email, Screen Sharing
Surfy provides technical assistance through a personalised telephone hotline, an email address, or screen sharing, enabling quick responses to issues and offering direct, rapid, and effective support.
Bespoke training
Surfy offers technical assistance through a personalised telephone hotline, an email address, or screen sharing, enabling rapid responses to issues and providing direct, quick, and effective support.
Best practices
Surfy provides technical assistance through a personalised telephone hotline, an email address, or screen sharing, enabling quick responses to issues and offering direct, rapid, and effective support.
Services (digitisation, integration, AutoCAD compliance, etc.)
To assist you with the ongoing changes in your environment, Surfy offers specific services such as the digitisation of new building plans or floors as they are used, data integration, space planning, team transfers, or the compliance of plan backgrounds or AutoCAD files, ensuring precise implementation in accordance with standards. We also train you to independently manage these tasks, enabling you to carry them out internally.
Listening to and addressing user needs
Listening to and addressing user needs is at the heart of Surfy's approach, ensuring that the proposed solutions perfectly meet the expectations and specific challenges of clients. Client requests that have not yet been implemented and are of interest to all are developed and made available to all users at no additional cost. Bugs can always arise: thanks to the vigilance of our clients or our teams, we respond swiftly to eliminate them and provide a debugged version very quickly, typically within a few hours! These services demonstrate Surfy's commitment to delivering comprehensive and customised solutions for workspace management, ensuring optimal efficiency and high user satisfaction.
Surfy YouTube Channel
Surfy has a YouTube channel to share explanatory videos, tutorials, and testimonials, thereby facilitating learning, information dissemination, and user engagement for both current and prospective users.
Website, blog, articles
The Surfy website, featuring its blog and articles, is an important resource for discovering Surfy and obtaining detailed information about relevant areas of activity, services, best practices, and news related to the workplace or corporate real estate.
Social Media
Surfy's regular posts on LinkedIn inform our followers about events, partnerships, technologies, customer experiences, and general reflections on professions related to workplace management and building operations.
Access management to the platform
Access management to the platform is a crucial service for ensuring data security and control. Surfy offers to manage this openID access control, allowing for easy administration of permissions and access for different users. This management can be entrusted to you to enable autonomy in distributing access to Surfy.
Partner applications
Surfy manages the interconnectivity options with your favourite applications to create a tailored ecosystem and provide an optimal user experience based on the centralised and referenced data within Surfy. This technical support is free if it can benefit all our clients. Surfy guarantees its support and expertise in the operational implementation of exchanges between digital solutions.
Formation initiale
Une formation initiale est fournie aux utilisateurs pour une utilisation performante des outils et des fonctionnalités de Surfy. Cette formation est essentielle pour garantir une prise en main rapide et efficace de notre solution jusqu’à l’autonomie complète.
Accompagnement personnalisé des utilisateurs suivant leur Profil
Surfy propose un accompagnement personnalisé en fonction des profils des utilisateurs (DET, responsable Achats, responsable RH, directeur immobilier, gestionnaire de la Sécurité, Assistant(e)s, …) assurant que chaque Profil reçoive l'aide et les informations nécessaires pour tirer le meilleur parti des outils disponibles dans l’exercice de sa fonction.